Undesirable appointments blocking
Setting up the restrictions to prevent aggressive competition and unscrupulous customers. Automate adding to a blacklist or blocking an online appointment.
Blocking simultaneous appointments to different employees
Warning when you make a repeat appointment in the selected period
Restrictions on visiting the same employee
Appointment restrictions to the same service
Appointment conditions according to the source
Automatic blocking
Automate blocking of online appointment making with a warning or blacklist. Administrator's warning in case of blocking rules, with the ability to write freely if necessary.
Blacklist
Quick inclusion of the client in the list for the selected period with automatic unlocking. Customer categories are an easy way to track the reliability of your visitors.
Fake booking protection for an open online booking form
Open online booking is convenient for honest clients, and just as open to people who take up hours with no intention of showing up. Sometimes a competitor books several employees at once to knock you off schedule, or a client keeps grabbing a popular time slot again and again and never appears. Fake booking protection in Wlaunch is a set of rules that checks every booking before it takes a slot in the calendar and filters out suspicious attempts without calls or manual checks.
The rules serve different purposes. Some stop a single client from holding appointments with two or more employees in overlapping slots, others watch for a repeat booking within a chosen period, limit visits to the same employee or to the same service, or set separate conditions depending on the source the client came from. That way bookings from an ad campaign can be checked more strictly than those coming from your own website. For events there is a rule that limits the number of seats a single client may occupy, so nobody reserves half the room for themselves in a group class.
These restrictions are useful beyond stopping bad actors. Sometimes technical limits or the nature of the procedure itself dictate how often a client may book, and a rule simply keeps anyone from booking more often than allowed. The module is part of the extended version, alongside online payments and surveys, and a business on the basic license can add it separately at a special price.
Against no-shows, blocking works together with other tools and comes last in that line. Reminders stop the client who simply forgot, while prepayment filters out people who booked just in case and frees up unpaid time. A restriction on booking again targets those who break appointments systematically, and unlike prepayment it does not turn away clients who simply prefer not to pay up front. The guide on taking a deposit for online bookings explains how to introduce these steps gradually without scaring off reliable clients.
How the rules play out in everyday work
The rules apply to bookings clients make themselves through the form, so the administrator gets a signal but always keeps the final say. Here is how it looks from both sides.
- A client picks a service, an employee and a time in the online booking form, and the system checks that booking against every active rule in the company.
- If a condition is broken, then depending on your settings a warning fires, the online booking is blocked, or the person is automatically added to the blacklist.
- A warning does not oblige anyone to refuse: the final decision stays with someone who knows the client, not with automation that only sees matching conditions.
- When a client books with a membership, the blocking conditions take into account the booking status the membership itself set, so the rule judges the visit with the same information the administrator has.
- A rule can apply to one client category only, so stricter conditions work where they are justified and everyone else never notices them.
- A client who breaks none of the conditions books exactly as before and sees no warnings or extra steps in the form.