Telegram / SMS / Email
Reminders for customers and employees. Notifications about appointment status change.
Configure messaging rules
The selected message will be automatically sent to the client under your conditions
Alarm System Configuration
The system, according to the specified algorithm, will send SMS or Email to customers
Sending messages to the database
Quickly filter your customers' base and send new offers without delays
Credits for messages, reminders and mailings
We recommend connecting notification providers to get best prices. View more details
| Channel | 100Piece | 250Piece | 500Piece | 1000Piece | 10000Piece |
|---|---|---|---|---|---|
| - | - | - | 6 $ | 60 $ | |
| Telegram | Free | ||||
Bargain prices
The bigger message package you choose the lower the price for each SMS or Email. There is no limit on the validity of packages, so your credits will never expire
Sending on behalf of your company
Signing your SMS will allow the customer to quickly understand who sent them the message.
Reports on sent messages
Upon request, you will receive a full report on when and where your SMS or Email credits were written off.
How to do this
- Appointment reminders: Telegram, SMS or emailWhich channel to use, how far ahead to send, and how a reminder differs from a notification
- Reminders for the next visitVaccinations, scheduled servicing, a repeat procedure - bringing a client back on their cycle rather than by mailshot
- Seasonal tyre storageHow to take sets in, not lose them, and bring the client back for the seasonal change
Appointment reminder software that also reacts to every booking change
As appointment reminder software, Wlaunch works off the calendar: a message goes out a chosen interval ahead of the visit, counted in minutes, hours or days, at a fixed hour the evening before, or after the client has already left. Notifications behave differently and respond to events instead. The moment a booking is created, rescheduled or cancelled, the system writes to whoever needs to know. Both mechanisms are built as separate rules for each branch, so each location can word its messages in its own way.
For every rule you choose the channels, Telegram, Email and SMS, and the order in which they are tried. The system tries them in turn and moves on whenever a client cannot be reached. Putting Telegram first, then Email, and SMS last helps keep costs down, because a text message is only sent when nothing else is available. Clients connect the Telegram bot themselves and see the link to it right after they book online.
A rule can address the client, the branch administrator or a specific employee, and these recipients can be combined. Filters narrow a rule down to particular sources, services, resources, statuses or client categories, while the mirror options exclude what you do not want covered. That makes it easy to keep wording apart: one message for a new booking, another for a cancellation, a separate one for a chosen client category. Placeholder codes fill in the date and time, the service name, the employee's name or a payment link automatically.
Beyond automation there is manual messaging to your client base: filter the list and send news or an offer, or write to one person straight from their client card or from the details of their appointment. When the goal is collecting feedback rather than reminding, the dedicated module for post-visit surveys is the right tool. Membership messages are configured under separate rules triggered by membership events, and that module is described on the page about selling memberships.
What owners want to know before turning on messaging
Will a client get a string of messages while the front desk edits a booking?
Not if you set a delay before sending. The system then waits until the edits are finished and sends only the final version. For the new booking notification it also makes sense to keep the number of notifications at "Once", so a repeat does not go out after every small change.
What happens to a reminder if the visit moves to another day?
By default, reminders track changes to the start time, so after a reschedule they are planned again for the new time. A separate toggle decides whether a reminder should still go out late when a booking was created after the moment it was supposed to be sent.
Why do texts in Ukrainian use more credits?
Cyrillic is billed differently from the Latin alphabet: a single SMS segment holds far fewer Cyrillic characters. A counter under the message field shows how many messages one text will take. SMS also drops emoji, so it is better to leave them out of any rule that includes this channel.
How does an employee hear about a new booking without logging in?
The administrator generates a Telegram bot link for them, the employee starts the bot, and from then on the notifications for that resource arrive right in the messenger. Step-by-step setup for clients, employees and branches is covered in the article on the Telegram bot for notifications.