Mailings

Mailings in Wlaunch

Mailings in Wlaunch allow you to stay informed about important events and maintain constant communication with clients and employees. In this article, you will learn how messages work, what the difference is between notifications and reminders, and what settings are available in the system.

Personal messages

If you need to send a mailing to your client base, follow these steps:

• Go to the "Clients" section.
• Filter the client list if needed.
• Click the "Send mailing" button.
• Compose the message and click the "Send" button.

If you need to send a personal message to a single client, use:

• Client details (section "Clients" -> "Client details").
• Details of a specific client booking.

Notification or Reminder?

Notifications and reminders have different purposes and characteristics:

• Notifications are sent at the moment a booking is created or changed. Their main purpose is to inform about the fact of a booking, rescheduling, or cancellation. They can contain the date, time, service, and other important information.
• Reminders are sent a certain time before (or after) the start of a booking to remind clients about their appointment or help them prepare. For example, one or two hours before the event starts.

Mailing channels

Three message delivery channels are available on the Wlaunch platform:

• Telegram
• Email
• SMS

The order of channels determines the sequence in which they are checked when sending messages. For example, if you want to optimize costs, we recommend the order: Telegram -> Email -> SMS.

This means that the system will first check whether the client has subscribed to the Telegram bot. If so, the message will be sent there. If not, Email is checked. Only if it is not possible to send the message via Telegram or Email will the message be sent via SMS.

Recipient options

The system allows sending messages to the following user groups:

• Branch: contacts in the "Mailings -> Settings -> Recipients" section.
• Resource: contacts in the "Resources -> Information" section.
• Client: contacts in the "Clients -> Client details" section.

Advanced settings

Additional settings allow more flexible control over the message sending process.

Number of mailings

This option allows you to set how many times the system can send a notification or reminder according to a specific rule. This helps avoid unnecessary messages or, conversely, ensures notification with every change.

Delay before sending

If you actively work with bookings, you can use this option so that the system sends the message only after the last edit is completed (for example, 2 minutes after the last change), ignoring intermediate edits.

Do not send if the booking start time has already passed

This toggle allows you to configure whether to send a message about a booking if it is created or changed after the actual start time of the event.

Send if the reminder time has passed but the booking has not yet started

This option allows you to determine whether to send a reminder if the booking was changed after the time when the reminder should have been sent, but the event itself has not yet occurred.

Rule examples

Below are several examples of notification and reminder settings in the system.

Notification about a new booking to the client:

Reminder to the client 2 hours before the booking starts:

To view available integrations, follow the link: